What are your business hours?

Our business operates from 9 am to 5 pm, Monday through Friday, or by appointment. We understand the importance of convenient appointment times for our clients.

What cleaning services do you offer?

At Palmetto Sparkle Cleaning Services, we provide a comprehensive range of cleaning solutions tailored to meet your needs. From move-in/move-out cleanings to recurring residential and commercial janitorial services, we ensure a sparkling clean environment. Our deep cleaning services leave no corner untouched, while our one-time cleanings offer a quick solution for special occasions or emergencies.

What are your rates or pricing packages?

Our pricing is customized based on the specific requirements of each job. Whether you need a thorough deep clean or regular maintenance, we offer competitive rates that fit your budget. Contact us for a personalized quote today!

Do you provide cleaning supplies, or should I supply them?

We come equipped with top-quality cleaning supplies to deliver exceptional results. However, we're also flexible and open to using your preferred products if you have specific preferences or sensitivities.

Do you offer one-time or recurring cleaning services?

Whether you need a one-time spruce-up or ongoing maintenance, we've got you covered. Choose from weekly, bi-weekly, or monthly cleaning schedules to keep your space looking its best year-round.

How long does a typical cleaning session take?

While our standard cleaning session lasts a minimum of 2 hours, the time may vary depending on the size and complexity of the job. Rest assured, we work efficiently to complete the task to your satisfaction.

Do I need to be present during the cleaning?

You don't need to be present during the cleaning process. Our trustworthy team will handle everything with professionalism and care, giving you peace of mind.

Are your cleaners background-checked and insured?

Our cleaners undergo thorough background checks and are fully insured for your protection. Palmetto Sparkle Cleaning Services is committed to delivering reliable and secure service every time.

What areas do you serve?

We proudly serve Bluffton, Hilton Head, Hardeeville, Sun City, and surrounding communities. 

What is your cancellation policy?

While we don't require a deposit, we appreciate a 48-hour notice for any cancellations or rescheduling. This allows us to adjust our schedule accordingly and accommodate other clients.

What payment methods do you accept?

For your convenience, we accept cash, check, and e-transfer payments. Choose the option that works best for you and enjoy hassle-free transactions.

How do you handle pets during the cleaning process?

To ensure safety and efficiency during cleaning sessions, we kindly request that pets be secured or kept in a separate area. This helps prevent any disruptions and ensures a smooth cleaning process.

Are there any items or areas you do not clean?

While we tackle most cleaning tasks with precision and care, there are certain limitations to ensure the safety of our staff and maintain efficiency. 

Do you offer discounts for regular or recurring cleaning appointments?

We offer discounts for regular or recurring cleaning appointments, as well as special rates for military and first responders. It's our way of showing appreciation for those who serve our community.

How do I communicate specific cleaning instructions or preferences?

Whether you prefer phone calls, texts, or emails, we're here to accommodate your communication preferences. Additionally, you can communicate any specific cleaning instructions or preferences during our initial walk-through or at any time before or after your scheduled cleaning appointment.